Some staff of Heritage Bank wearing different customer costumes
Heritage Bank, a wholly-owned Ghanaian financial institution, has marked this year’s International Customers Service Week to appreciate customers for their loyalty to the company.
This year’s Customer Service Week was celebrated across the world during the first full week of October.
From 1–5 October, 2018 many customer-oriented institutions, especially in the serviced industry, appreciated their customers and staff.
The global theme for this year was, “Excellence Happens Here!’
Heritage Bank introduced a service campaign dubbed, ‘XSEED’ which promises customers an ‘Xtra Special Experience Every Day.’
The Heritage Bank’s theme for this year was ‘Excellence Happens Here: XSEED.’
The week-long celebration was marked by a number of activities to build a digital experience mindset for customers and employees, celebrate employees for the amazing work they do and raise companywide awareness of the importance of customer service.
Activities lined up for the week celebration included, “International Day”, “Alternative Career Options”, “Color Blocking,” “Representing Home Regions”, “Casual Denim Day” and other engagements at the workplace and social media platforms.
Commenting on the week-long celebration, Chief Executive Officer (CEO) at Heritage Bank, Patrick Edwin Fiscian, said, “For a wholly owned Ghanaian bank with the aim of driving world-class banking services through the delivery of wide variety of innovative and tailor-made products, Heritage Bank lived up to its mission by taking the celebration a notch higher with fantastic customer engagement and interesting costumes to bring the celebration to life in the various branches and the head office”
He said that the celebration of this year’s Customer Service Week would provide another opportunity for the bank to exhibit leadership in customer care in the banking sector through well-organized and professional customer delivery.