Airtel Money has launched a month-long outreach to sensitize the Criminal Investigations Department (CID) of the Ghana Police Service, customers, agents, merchants and staff on mobile money fraud and how to report it.
The training session, which was held recently, ended the month-long sensitization campaign for stakeholders.
It was aimed at educating and empowering the stakeholders to prevent and reduce the incidence of fraud and to demonstrate Airtel’s commitment to ensuring that customers’ funds are safe and secure on Airtel Money.
During the session, the Airtel Money team raised awareness on Mobile Money fraud and empowered stakeholders with the knowledge to spot and report any fraud related incident.
Emphasis was placed on the on-boarding process of customers and agents, as well as current mobile money fraud typologies and scenarios and controls that stakeholders need to institute to prevent these situations.
Samuel Eduam, Senior Manager, Compliance of Airtel Ghana, said, “Customers, agents and merchants are advised to always check and know their balances after every transaction and change their PIN immediately they suspect a compromise. Customers, agents and merchants can also send fraud incidents to the short code 480.
Rosy Fynn, Marketing Director, Airtel Ghana added, “All employees who work on Airtel Money prior to their appointment undergo a background check, including police clearance.
“We urge customers not to share their pin codes with anyone or write them on a piece of paper. We are aware of the tricks that fraudsters use to steal from innocent customers, and this is why we have improved our fraud prevention capabilities to protect our customers from existing and emerging tactics by fraudsters.”
Airtel Ghana remains committed to protecting its customers against Mobile Money fraud.